Security

Our Commitment to Security

At Sport Loop, security is not just a feature—it's the foundation of everything we build. We understand that you're trusting us with sensitive information about athletes, teams, and clubs, and we take that responsibility seriously.

Our comprehensive security program is designed to protect your data at every level, from infrastructure to application, ensuring that Sport Loop remains a safe and reliable platform for the sports community worldwide.

Infrastructure Security

Sport Loop is built on enterprise-grade infrastructure with multiple layers of security:

Cloud Infrastructure

• Hosted on secure, SOC 2 Type II certified cloud providers
• Data centers with 24/7 physical security and monitoring
• Redundant systems across multiple geographic locations
• Regular infrastructure security audits and assessments
• Automated backup and disaster recovery procedures

Network Security

• Firewalls and intrusion detection/prevention systems (IDS/IPS)
• DDoS protection and mitigation
• Virtual Private Cloud (VPC) isolation
• Network segmentation and access controls
• Regular vulnerability scanning and penetration testing

Data Protection

Encryption

We use industry-standard encryption to protect your data both in transit and at rest:

• In Transit: All data transmitted between your device and our servers is encrypted using TLS 1.3 (Transport Layer Security)
• At Rest: All sensitive data stored in our databases is encrypted using AES-256 encryption
• Password Protection: User passwords are hashed using bcrypt with salt, making them irreversible
• API Security: Secure authentication tokens with automatic expiration

Data Segregation

• Club and team data is logically separated and isolated
• Role-based access controls (RBAC) ensure users only see authorized data
• Multi-tenant architecture with strict data isolation
• Regular audits of data access patterns

Data Retention and Deletion

• Clear data retention policies aligned with legal requirements
• Secure data deletion procedures upon account termination
• Right to erasure (GDPR compliance) honored within 30 days
• Regular purging of unnecessary temporary data

Application Security

Secure Development Practices

• Security-first development lifecycle (SDLC)
• Code reviews with security focus before deployment
• Automated security testing in CI/CD pipeline
• Regular dependency updates and vulnerability patching
• Static and dynamic code analysis

Authentication & Authorization

• Multi-factor authentication (MFA) available for all accounts
• Session management with secure, HttpOnly cookies
• Automatic session timeout after inactivity
• OAuth 2.0 and OpenID Connect support
• Rate limiting to prevent brute force attacks
• Account lockout after multiple failed login attempts

Input Validation & Protection

• Protection against SQL injection attacks
• Cross-Site Scripting (XSS) prevention
• Cross-Site Request Forgery (CSRF) protection
• Comprehensive input sanitization and validation
• Content Security Policy (CSP) headers

Access Controls

User Access Management

• Principle of least privilege for all user roles
• Granular permissions system (Player, Coach, Club Admin)
• Ability to customize access levels within clubs
• Audit logs of all administrative actions
• Immediate access revocation capabilities

Employee Access

• Strict background checks for all employees
• Need-to-know access policy for internal systems
• Mandatory security training and awareness programs
• Regular access reviews and audits
• Immediate access revocation upon termination

Payment Security

• PCI DSS compliant payment processing through Stripe
• Tokenization of payment methods
• No credit card data stored on Sport Loop servers
• Fraud detection and prevention systems
• Secure payment confirmation and receipt delivery

Monitoring & Incident Response

24/7 Security Monitoring

• Real-time threat detection and alerting
• Automated intrusion detection systems
• Continuous monitoring of system logs and activities
• Anomaly detection and behavioral analysis
• Security Information and Event Management (SIEM)

Incident Response

• Dedicated security incident response team
• Documented incident response procedures
• Regular incident response drills and tabletop exercises
• Transparent communication in case of security incidents
• Post-incident analysis and continuous improvement

Vulnerability Management

• Regular vulnerability assessments and penetration testing
• Bug bounty program for responsible disclosure
• Rapid patching of identified vulnerabilities
• Third-party security audits and certifications

Compliance & Certifications

Sport Loop maintains compliance with industry standards and regulations:

• GDPR: Full compliance with European data protection regulations
• CCPA: California Consumer Privacy Act compliance
• SOC 2 Type II: Audited security controls and procedures
• ISO 27001: Information security management certification (in progress)
• COPPA: Children's Online Privacy Protection Act compliance

Privacy by Design

Security and privacy are built into every feature we develop:

• Privacy-first approach to product development
• Data minimization—we only collect what's necessary
• Transparent privacy controls for users
• Regular privacy impact assessments
• Privacy training for all team members

User Controls

• Granular privacy settings for profiles and data
• Control over what information is visible to others
• Easy data export and portability
• Account deletion with complete data removal
• Opt-out options for non-essential communications

Third-Party Security

Vendor Management

We carefully vet all third-party service providers:

• Security assessments before vendor onboarding
• Contractual security and privacy requirements
• Regular vendor security reviews
• Data processing agreements (DPAs) with all vendors
• Monitoring of vendor security incidents

Trusted Partners

We work with industry-leading security partners:

• AWS/Google Cloud for secure hosting infrastructure
• Stripe for PCI-compliant payment processing
• Cloudflare for DDoS protection and CDN
• Auth0 for authentication services (optional)

Your Role in Security

Security is a shared responsibility. Here's how you can help protect your account:

Best Practices for Users

• Use Strong Passwords: Create unique, complex passwords (12+ characters with mixed case, numbers, and symbols)
• Enable MFA: Add an extra layer of security with multi-factor authentication
• Keep Software Updated: Use the latest version of your browser and operating system
• Be Cautious: Watch out for phishing emails and suspicious links
• Use Secure Networks: Avoid public Wi-Fi for sensitive operations
• Log Out: Always log out when using shared or public devices
• Review Permissions: Regularly check who has access to your clubs and teams
• Report Suspicious Activity: Contact us immediately if you notice anything unusual

Reporting Security Issues

We take security vulnerabilities seriously and appreciate responsible disclosure.

Responsible Disclosure

If you discover a security vulnerability, please:

• Email us at security@sport-loop.com
• Provide detailed information about the vulnerability
• Allow us reasonable time to address the issue before public disclosure
• Do not exploit the vulnerability or access user data

Security Updates & Notifications

We believe in transparency and will keep you informed:

• Security advisories posted on our status page
• Email notifications for critical security updates
• Regular security blog posts and updates
• Quarterly security transparency reports

To stay informed about security updates:

• Subscribe to our security mailing list
• Follow us on social media for announcements
• Check our status page: status.sport-loop.com

Questions About Security?

We're here to help. If you have questions or concerns about security at Sport Loop, please don't hesitate to reach out.